How to Handle the Media when You’re in a Crisis

 It’s the end of the day and you’re headed out of the office when the email lands in your inbox with a sickening thud. It’s a reporter with questions about that awful financial report. Or the lawsuit. Or some unauthorized tweet or Facebook post. Or any of the dozens of other things that keep business…

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Three Ways to Sharpen Your Business Reflex

How many times have you had an object slip through your fingers, only to catch it mid-fall? What about catching a ball that was unexpectedly flying through the air toward your head? In these instances your body’s reflexes took over and reacted before your brain had time to process a response. When was the last…

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